Terms and Conditions

Last updated: October 11, 2026

These terms are an agreement between you and Triadeflow, a company based in Brazil that operates the BookedHomes brand ("BookedHomes", "we", "us"). They apply to bookedhomes.com and the BookedHomes app at app.bookedhomes.com (together, the "Services"). By creating an account, paying for a plan or using the Services, you accept these terms.

1. The Services

BookedHomes provides websites, an AI assistant that answers calls, chats and messages, and a software app for cleaning companies to manage contacts, conversations and appointments. The features included depend on your plan.

2. Your account

You must be at least 18 and able to enter into a contract for your business. Keep your login details confidential and tell us right away if you believe someone else has used your account. You are responsible for what happens under your account.

3. Plans, payment and cancellation

• Prices are shown in U.S. dollars at checkout. Plans are billed in advance and renew automatically for the same period until cancelled.
• You authorize us and our payment processor, Stripe, to charge your payment method for each period and for any usage charges described in your plan.
• You can cancel at any time by contacting us. Cancellation takes effect at the end of the period already paid. Unless the law requires it or we state otherwise in writing, payments are not refunded.
• If a payment fails, we may suspend the Services until it is settled.
• We may change prices for future periods with at least 30 days' notice.

4. Your responsibilities

• Give us accurate information about your business, services, prices and service area. The AI assistant answers based on what you provide.
• Follow the laws that apply to your business, including licensing, insurance, tax and employment rules.
• Only contact people by call, text message or email when you have the permission the law requires, and honor opt-out requests. You are responsible for the messages sent from your account.
• Do not use the Services to send spam, to deceive anyone, to break the law or to interfere with the Services or with other customers.

5. AI assistant

The AI assistant is automated software. It can make mistakes, misunderstand a request or give an answer that does not match your business. You are responsible for reviewing the conversations and appointments it records and for confirming details with your clients. The assistant does not give legal, tax, immigration or financial advice.

6. No guarantee of results

We do not promise any number of calls, leads, booked homes, clients or revenue. Results depend on your market, your prices, your service and other factors we do not control. Examples and stories on our website describe individual experiences and are not a promise that you will get the same outcome.

7. Your content and data

You keep ownership of the content and data you put into the Services. You give us permission to host, process and display it in order to provide the Services to you. Our Privacy Policy explains how we handle personal information. When your subscription ends, you can ask us for an export of your contacts within 30 days. After that we may delete the data.

8. Our property

The Services, including the software, designs, text and the BookedHomes name and logo, belong to us or our licensors. We give you a limited, non-transferable right to use them during your subscription. If we build a website for you, you may keep using its text and your own photos after you cancel. The software and hosting remain ours.

9. Third-party services

The Services rely on other providers, such as phone carriers, messaging networks, payment processors, hosting and AI model providers. Their availability and rules can affect the Services. Carrier registration for business text messaging may require information and approval from you, and approval is decided by the carriers.

10. Suspension and termination

We may suspend or end your access if you breach these terms, if a payment is overdue, or if your use puts other customers or the Services at risk. Where we reasonably can, we will warn you first and give you a chance to fix the problem.

11. Disclaimers

The Services are provided "as is" and "as available". To the extent the law allows, we disclaim all warranties, express or implied, including fitness for a particular purpose and uninterrupted or error-free operation.

12. Limitation of liability

To the extent the law allows, we are not liable for lost profits, lost business or indirect, incidental or consequential damages. Our total liability for any claim related to the Services is limited to the amount you paid us in the three months before the event that caused the claim. Nothing in these terms limits liability that cannot be limited by law.

13. Changes

We may update the Services and these terms. We will post the new terms here and change the date at the top. If a change is significant, we will tell you by email or in the app before it applies. Continuing to use the Services after that means you accept the new terms.

14. Governing law

These terms are governed by the laws of Brazil, without affecting any consumer protection rights you have under the law of the place where you live.

15. Contact

Questions about these terms: contato@triadeflow.com.br.