Privacy Policy

Last updated: October 11, 2026

BookedHomes is a brand operated by Triadeflow, a company based in Brazil ("BookedHomes", "we", "us"). This policy explains what personal information we collect through bookedhomes.com and the BookedHomes app at app.bookedhomes.com (together, the "Services"), how we use it, and the choices you have.

1. Who this policy covers

It covers visitors to our website, owners and staff of cleaning companies who use our Services ("Customers"), and people who contact a Customer through a website, phone number, chat or message that we operate for that Customer ("End Clients").

2. Information we collect

• Information you give us: name, phone number, email address, business name, city and state, and anything you write in a form, chat, text message or call with us.
• Account and billing information: login details for the app and your subscription status. Card payments are processed by Stripe. We do not store full card numbers.
• Customer content: contacts, conversations, appointments and other records a Customer keeps in the app, including messages and calls with End Clients that are answered by our AI assistant on the Customer's behalf.
• Usage information: pages visited, device and browser type, approximate location derived from IP address, and how far a video on our site was played.
• Cookies and similar technologies: we use the Meta Pixel to measure our advertising and to show our ads to people who visited our site.

3. How we use information

• To provide, maintain and support the Services.
• To answer calls, chats and messages for Customers and pass on the details to them.
• To reply to your requests, schedule calls and send service notices.
• To process payments and prevent fraud.
• To send marketing messages where you have agreed to receive them. You can opt out at any time.
• To measure and improve our website, advertising and Services.
• To comply with the law.

4. Text messages

If you give us your mobile number and agree to be contacted, we may send you text messages about your request, your appointment or your account. Message frequency varies. Message and data rates may apply. Reply STOP to stop receiving messages, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, except service providers that deliver the messages for us.

5. Artificial intelligence

Part of our Services is an AI assistant that answers on behalf of our Customers. The assistant is software, not a person. Conversations handled by the assistant are recorded in the Customer's account so the Customer can follow up.

6. Information we handle for Customers

When we process End Client information for a Customer, we act on the Customer's instructions. The Customer decides what is collected and how it is used, and is responsible for having the permissions required to contact its End Clients. If you are an End Client and have a request about your information, please contact the cleaning company you dealt with. We will help them respond.

7. How we share information

We do not sell personal information. We share it only with:

• service providers that host the app, deliver calls, text messages and email, process payments, provide AI models and measure advertising, under contracts that limit their use of the information;
• the Customer whose website, phone number or chat you contacted;
• authorities, when the law requires it;
• a successor, if our business is reorganized or sold.

8. Where information is processed

We and our service providers process information in the United States, Brazil and other countries where they operate. These countries may have data protection laws different from those where you live.

9. How long we keep information

We keep information while your account is active or while we need it for the purposes above, and afterwards for as long as the law requires. Customers can ask us to delete their account data.

10. Your choices and rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, and to object to or limit some uses. To make a request, email contato@triadeflow.com.br. We will not treat you differently for making a request. You can unsubscribe from marketing emails through the link in each email and from text messages by replying STOP.

11. Security

We use access controls, encryption in transit and other reasonable safeguards. No system is fully secure, so we cannot guarantee absolute security.

12. Children

The Services are for businesses and are not directed to children under 13. We do not knowingly collect their information.

13. Changes to this policy

We may update this policy. We will post the new version here and change the date at the top. If a change is significant, we will tell Customers by email or in the app.

14. Contact

Questions about this policy: contato@triadeflow.com.br.